FAQ - Frequently Asked Questions
Having trouble registering or logging in?
Our online system uses your license number and email address as part of the security steps to protect your data and ours. If you receive an error message when trying to register or log in, let us know and a member of the ITI Team will look at your account asap. Send an email to info@itiny.com.
My payment did not go through.
Payments online sometimes fail to process quickly. This may result in a "Pending" notice or other message. The ITI Team suggests that you contact us if your first attempt to pay for your course fails. Send an email to info@itiny.com and we will look into your account and get back to you quickly.
What CE do I need?
The NYDFS adopted a new Continuing Education Regulation in 2022. The new Regulation requires all insurance license holders to complete specific education requirements.
All licensees must complete at least one hour of instruction in each of these three areas:
- Insurance Law
- Ethics, and Professionalism
- Diversity, Inclusion, and Elimination of Bias
All PC & BR licensees must complete between one (1) and four (4) hours of Flood Instruction:
All PC & BR Licensees must complete, regardless of whether you sell flood insurance or not:
- At least one (1) hour of flood instruction
Licensees who Sell Flood Insurance through the NFIP or an affiliate company must complete:
- At least three (3) hours of Enhanced Flood Instruction, for a total of four (4) hours of flood CE
Does Insurance Training Institute offer courses to meet all these requirements?
Yes! ITI has courses approved to meet all your CE requirements.
All licensees should take the 15-credit "Industry Changes" course.
REGISTER HERE 15-hour for "Industry Changes"
All PC & BR licensees should take the 1-credit "Flood Insurance 101" course.
REGISTER HERE 1-hour for "Flood Insurance 101".
PC & BR licensees who sell flood insurance should also take the 3-credit "New Look at Flooding" enhanced flood instruction course.
REGISTER HERE 3-hour for "New Look at Flooding".
What is the Cyber Filing requirement?
All licensees must complete a Cyber filing every year! The Cyber Security Regulation, sometimes referred to as Part 500, requires all licensees to comply with the filing Regulation each year between February 15 and April 15.
The Cyber Security filing is not related to the Continuing Education Regulation. This is a separate requirement for all licensees, including small agencies and individual licensees, even those who are inactive.
Follow this link to our Cyber page.
My license has expired. Can I still renew the expired license?
The answer is maybe. If your license has been expired for less than one renewal cycle, which is 2 years, you can likely renew your expired license. To renew an expired license, you will need to complete the required Continuing Education for the licensing period which has expired. You will need then need to complete a new CE course(s) for the current licensing period. ITI has additional courses to help you meet all your CE needs.
How can I contact the Team at Insurance Training Institute?
The best way to contact the ITI Team is through email. The best email address to use is info@itiny.com.
Insurance Training Institute has been working with New York insurance professionals for 30 years and many students have other email addresses to contact ITI which are still active. You can still use other email addresses for Bob, Jim, Kevin and Melanie.
Our corporate phone is still 518-758-6609 and if we are not able to answer your call, leave a message and be assured our Team will reach out to you promptly.