FAQ - ITI-NY

Having trouble registering or logging in?

Our online system uses your email address and a password as part of the security steps to protect your data and ours. The email address should be the same as is on file with the NY-DFS. You can check which email address you have on file with the NY-DFS here.

ITI also uses your license number in the verification process. If you receive an error message when trying to register or log in, let us know and a member of the ITI Team will look at your account asap. Send an email to info@itiny.com.

My payment did not go through.

Payments online sometimes fail to process correctly. This may result in a "Pending" notice or other message. The ITI Team suggests that you contact us if your first attempt to pay for your course fails. Send an email to info@itiny.com and we will look into your account and get back to you quickly.

What CE do I need?

The NYDFS adopted a new Continuing Education Regulation in 2022. The new Regulation requires all insurance license holders to complete specific education requirements.

All licensees must complete at least one hour of instruction in each of these three areas:

Insurance Law
Ethics, and Professionalism
Diversity, Inclusion, and Elimination of Bias

All PC & BR licensees must complete between one (1) and four (4) hours of Flood Instruction:

All PC & BR Licensees must complete, regardless of whether you sell flood insurance or not:

At least one (1) hour of flood instruction

Licensees who Sell Flood Insurance through the NFIP or an affiliate company must complete:

At least three (3) hours of Enhanced Flood Instruction, for a total of four (4) hours of flood CE

Does Insurance Training Institute offer courses to meet all the NY-DFS CE requirements?

Yes! ITI has courses approved to meet all your CE requirements.

All licensees should take the 15-credit "Industry Changes" course.

All PC & BR licensees should take the 1-credit "Flood Insurance 101" course.

PC & BR licensees who sell flood insurance should also take the 3-credit "New Look at Flooding" enhanced flood instruction course.

What is the Cyber Filing requirement?

The NY-DFS Cyber Security Regulation, often referred to as Part 500, is actually a set of Regulations, which address the threats of cyber attacks against the financial services industry. Part 500 covers all insurance licensees in New York State.

Regulation 500 is not a continuing education requirement. Although ITI may include cybersecurity content in our courses, licensees with questions about their own reporting requirements should refer to the NY-DFS Cybersecurity Resource Center - www.dfs.ny.gov/industry_guidance/cybersecurity.

The Cybersecurity Regulation may be amended from time to time. In November 2023, significant changes were made to the Regulation. The Cybersecurity Resource Center provides information about these changes, including limited and full exemptions from the annual filing requirements. ITI cannot advise individual licensees about their ability to file for a limited or full exemption.

My license has expired. Can I still renew the expired license?

The answer is maybe. If your license has been lapsed, or expired for less than one renewal cycle, which is 2 years, you can likely renew your expired license. To renew an expired license, you will need to complete the required Continuing Education for the licensing period which has expired. You will then need to complete a new CE course(s) for the current licensing period. ITI has additional courses to help you meet all your CE needs. If your license expired and cannot be reinstated, you will need to sit for a new licensing exam, which is unrelated to ITI or continuing education.

How can I contact the Team at Insurance Training Institute?

The best way to contact the ITI Team is through email. The best email address to use is info@itiny.com.

Insurance Training Institute has been working with New York insurance professionals for 30 years and many students have other email addresses to contact ITI, which are still active. You can still use other email addresses for Bob, Kevin and Melanie. The best way to reach Kevin is with the info@itiny.com email address and Melanie can be reached using Melanie@itiny.com or by phone at 631-751-0289.

Our primary phone number is still 518-758-6609 and if we are not able to answer your call, leave a message and be assured our Team will reach out to you promptly.

I am new to ITI and the system does not recognize my email address?

New users may need to have our Team help setup a profile before they can register. If this is your first time registering with ITI, let us know and a Team Member will help you out. The best email address to use is info@itiny.com.

We like new students and assure you that after the initial setup, you will find the system easy to work with.

Does ITI renew my license?

No. ITI does not renew your license. ITI does report your CE completions to the NY-DFS within 7 days. You can use the information on the Course Completion Document, or Certificate, to manually enter your course completion information on the NY-DFS site if you are renewing before our reporting shows on the NY-DFS site. You will need to enter the Course Number and Date of Course Completion.

I need a copy of my course payment receipt How do I get a copy of my receipt?

You can get a copy of your payment receipt in your Registration Portal. First, you will need to login to the ITI site. After you login, your Registration Portal is at the top of the screen, on the right side.

Can I register for the 15-hour course and the flood courses I need at the same time?

Yes. ITI has course bundle options. Our Homepage and Register pages allow PC and BR licensees to register for the the 15-credit course and a 1-hour flood course, or the 15-credit course and both the 1-hour flood and the 3-hour enhanced flood courses with one registration. You to choose which course bundle options are right for you.

FAQ - Frequently Asked Questions